Shipping Policy

Packed in 24 hours or your next order is 50% off

Warehouse operating hours:

Monday – Friday
7 AM – 1 PM PST

Orders placed outside these hours are processed at the start of the next business day

24-Hour Packing Guarantee

Every order is packed within 24 hours of being placed — guaranteed. If we miss that window, your next order is 50% off. The credit is valid for 30 days.

Same-Day Cutoff

Order before 1 PM PST and it ships the same business day. Orders placed after 1 PM PST are treated as next-day. Courier pickups are Monday – Friday only. Orders placed after 1 PM PST Friday are packed Monday at 7 AM PST — weekends don't count toward the 24-hour window. Business-day pickups only; no weekend or holiday collection.

Shipping vs. Shipped

Label created means your order is packed and ready to go. Couriers pick up twice daily, typically around 11 AM PST and 3 PM PST. Most packages scan into the courier network 2–6 hours after pickup. Once a package leaves our warehouse, we can't control when the courier scans it in or how fast it moves. We'll always help where we can, but scan and delivery times are up to the carrier.

“Packed” means that we have packed your order and purchased the shipping label. However, this does NOT mean that the courier has scanned your package into their system yet.

Couriers pick up packages from our warehouse twice a day, but there may be delays outside of SKO's control between the time your package is picked up and when it is scanned into the courier's system. Therefore the guarantee is strictly from the time we receive your order to the time the label is created which therefore means it has been packed.

The 50% off will not be applied to orders that are packed (label created) by us within 24 hours.

Delivery speeds

Two-Day: 2 business days
Overnight: next business day (order before 1 PM PST)
Rates are calculated at checkout

Weekends & holidays

Pickups are Monday – Friday. Courier pickups do not happen on weekends.

Friday cutoff: Orders placed after 1 PM PST are packed the next business day — Monday morning at 7 AM PST. The 24-hour packing countdown begins at 7 AM PST on Monday on the prior Friday.
Public holidays: Orders placed on a public holiday are processed the next business day.

Questions?

Verified Laboratory Grade Logistics Chain

SKO Compounds — Same-Day Dispatch